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31/07/2017 15:27

Matrix Comsec

Executive Media Relations

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Renaissance Palace Hotel Offers Exceptional Services to Guests with Matrix Telecom Solutions

Matrix, a notable manufacturer of Telecom and Security solutions, is well known for its perfectly tailored solutions finding their applications in the Manufacturing, Retail, Banking, Healthcare and Hospitality sector. The varied product portfolio includes featured IP-PBXs, innovative Unified Communication Servers, user-friendly User Terminals and intelligent GSM and VOIP Gateways.

Hospitality sector is one such segment where service satisfaction matters the most. Therefore, the hotel owners are always looking for reliable communication solutions that help them offer enhanced services to the guests.

Matrix recently helped a hotel improve their services with its perfectly tailored hospitality solution. Equipped with 60 elegantly designed rooms, the Renaissance Palace hotel is known for its services across Baku, Azerbaijan. Amenities like full service spa, fitness center, concierge services, 24-hour front desk and free Wi-Fi makes Renaissance Palace Hotel an ideal accommodation for business travelers and tourists.

Since the hotel accommodated requirements of different types of travelers, it received heavy call traffic. Handling heavy flow of calls and managing the routine hotel operations was a tedious task for the front desk executives. Furthermore, the hotelier was looking for a solution that offers seamless communication between hotel rooms.

A brief overview of the case is as follows:

Challenges:
Room to Room Connectivity
Connectivity between Different Departments
Wireless Connectivity
Operator’s Inability to Handle Heavy Traffic of Calls
Proper Management of Routine Hotel Activities

Solution:
Seamless Connectivity between Analog Extensions
VOIP Connectivity to Remove Hassle of Installing Wires
Consolidated Interface to Monitor Daily Hotel Operations
Digital Key Phones for Improved Communication Convenience
Ergonomic Operator Console DSS16x4 for Proper Management of Calls

Results:
Improved Connectivity between Staff Members
Enhanced Guest Living Experience
Compact Footprint

“We are extremely honored to suffice communication needs of the Renaissance Palace hotel. With our R&D constantly working on adding more features and products in our kitty, we aim to improve communication infrastructure at many other hotels”, said Sagar Gosalia, Sr. VP. Sales and Marketing.

About Matrix
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. Matrix, an innovative, technology driven and customer focused organization, is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like IP Video Surveillance, Access Control, Time-Attendance, Unified Communications, IP-PBX, Universal Gateways, Convergence, VoIP Gateways and GSM Gateways. These solutions are feature-rich, reliable and conform to the international standards. Having global footprints in Europe, North America, South America, Africa and Asia through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many national and international awards for its innovative products.

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